FREQUENTLY ASKED QUESTIONS
How can I book a tour?
What is the cancelation policy?
For our urban tours, you can cancel them up to 24 hours before the tour starts at no cost, while the eco tours can be canceled 7 days before the start of the tour without any charge.
Where do the tours begin?
Most of our tours actually start from a nearby Nikola Pašić square, next to the statue of a big bearded guy. Other location is the Republic square, next to the Knez Mihailo monument (better known as “The horse”).
What do you provide?
Our tours are very different, so on each tour there is a different “starting pack” of what is included, and it is all specified in the tour details. Usually, water, tickets and one drink are included in the tour.
What should I bring with me?
Smile, camera, and good mood should be quite enough 🙂
What happens in case of rain?
For our walking tours, for groups up to 10 people we can provide raincoats or company umbrellas, so usually there are no cancelations because of the weather. For our bike tour, we also offer ponchos, but for safety reasons the tour can be moved to a later time or to another day in case of heavy rain.
How much time will the tour take?
On average, our city tours last around 3.5 hours.
On which dates you organize tours?
All dates are fine with us, if you send us an inquiry in time.
Is there a minimum or maximum number of people on a tour?
No. We will do a tour even if it is a one person, and we have experience in organizing tours with 30+ people.
Do I have to be in good physical condition?
All our city tours are made so that anybody can join. Everything is adjustable, so we will modify the pace of the tour for everyone to enjoy. As for trekking tours, we encourage you to contact us, and we can discuss the routes via email comunication or have a skype call.
Can I customize a tour?
Sure, just let us know what you want and we will make it happen. We can modify any existing tour, combine two tours or make something especially for you, based on your interests. You can see our examples here.
Can I pay by card or online?
At the moment, there is no possibility of paying by card. As for paying online, you can book our tours on any online platform (AirBnB, TripAdvisor, GetYourGuide, etc) and pay there, but the prices can be higher because of the platform commission. There is also an option to pay by bank transfer (Payoneer, PayPal, direct bank transfer)
What kind of bikes do you rent?
We have several types of bikes: Vintage chopper bikes from the 70s, Yugoslav made Pony folding bikes, 80s Classic Road bikes, MTBs, and Trekking bikes. We can also get you any type of bike, if you let us know at least a week ahead.
Do I need to leave a deposit?
For renting a bike you need to leave a valid government issued document (ID card, driving license or passport). If you do not want to leave a document, you can also leave a deposit in cash (100 euros per bike).
Is there an age/weight restriction?
Our fleet of bikes is very versatile – any person from 7 to 107 can ride our bikes. As for weight, generally the limit is 100kg.
What kind of camping equipment do you rent?
We have sleeping bags, inflatable mattresses, tents, cooking utensils, flashlights, backpacks, panniers, etc. If you need something specific for your trip, we can get it for you, just send us an email in time.
Do you organize transfers between cities?
Yes, we can organize transfers of passengers and/or luggage between points.
Do you do one day trips?
We can organize one day trips from Belgrade to nearby cities or
Can I have a custom tour?
All our tours are highly customizable, and we can modify an existing one, combine two tours, or, if you tell us your interests, we can make a tour especially for you. Just let us know.
Can we leave your luggage with you?
All guests who book our tours can leave their luggage at our shop free of charge. You can also rent a locker and leave your luggage with us for safekeeping while you explore the city. Click here for more details and prices.